ACT (Auto Claim Technology) is an automobile cosmetic expert and one of the most sought after company for repairing dents and damages. Established in 1994 in Atlanta, Georgia, ACT has over 30 years of experience in caring for cars in terms of paintless dent repair/removal, paint overspray removal and hail damage repair.
The company proudly boasts of thousands of customers across the USA and has serviced over 2000,000+ vehicles.
As consultants, we proposed the company to have an iPad app built to automate and simplify the whole manual process. We started off with creating a backend for the company. The backend had to be built from the scratch and we planned to build an app for it which will be used by the technicians.
The mobile app was designed keeping in mind the daily tasks and entries made by technicians manually at customer’s place.
Based on the designation of a technician, the iPad app was given roles like field technicians, managers and admin. While enrolling to use the app, each technician will have to enter a unique PIN number given to them. This will provide the technician a secure access and forms to fill up.
Each technician can now record the details directly into the app without paperwork. Technicians could also scan VIN barcode numbers, which provides a unique identifier for each vehicle. Moreover, the manual entry of these details into excel sheets was made no more necessary as the app directly syncs the information to a central backend.
Manual error where another misery which had to be resolved. This part was tackled by creating syntax for each field in a form. A wrong usage of characters or entries would throw an alert message and technicians will be able to move to successive fields only upon proper entry of the current one.
Additionally, technicians were now able to capture images of dents and repairs they had to fix which helped in quality check, invoicing and avoiding over usage of resources.
The data fed by technicians will be gathered in a central repository which helped in quick invoicing without having to manually enter data again.
A great source of information to understand how mobile app impacts each industry.